Booking system and CRM for a dental clinic
Patients book their own appointments, and the front desk is no longer tied to the phone.
About the project
Dentální oáza is a dental clinic offering both dental care and dental hygiene. We built them a patient booking system and a CRM where staff can see chair capacity, appointments and visit history in one place.
Results
No more phone queue at the front desk
Patients book on their own, and staff only handle exceptions.
A clear view of chair capacity
The clinic sees occupancy ahead of time and can fill slots that open up.
Patient records in one place
Visit and hygiene history is available without digging through paperwork.
Goal
Take the load off the front desk. Appointments were made by phone, so patients could only get through during office hours, and the front desk spent the day copying appointments into a planner.
Challenge
A healthcare practice can't afford downtime, and patient data comes with its own rules. The system had to fit into the clinic's established routine rather than change it, while staying simple enough for anyone at the front desk to use without a manual.
Solution
We built online booking where patients pick an open slot by treatment type, and connected it to an internal capacity overview. Staff see occupancy ahead of time, freed-up slots can be filled quickly, and every patient's visit history is at hand.
Softero delivered a key solution that made our operations far more efficient and improved patient comfort. It helped us take the digital management of our clinic to a new level.
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